Prime Sports Nutrition Customer Service logo
Prime Sports Nutrition Customer Service logo
banner image
Track order
Return order
Cancel order
Report issue

FAQs

If you attempted to place an order multiple times but did not receive an order confirmation email with a 6-digit order number, it means your order was not successfully processed. Any pending transactions visible on your account are temporary authorizations and will automatically clear or reverse within 24-48 hours.

We kindly ask that you wait at least 3 business days before contacting customer service if the charges have not reversed by then.

If you need to place your order again, please call our customer service team at 833-399-3799, and we’ll be happy to assist you.

Due to high order volume, there has been a delay with your purchase. Unfortunately, the exact product or brand you selected is currently unavailable. However, we can fulfill your order today by offering an alternate product of equal or superior quality at no additional cost to you.

If you’d like to proceed with this alternative, please respond to this message at your earliest convenience. Once we hear back from you, we’ll ship the available product right away.

Thank you for your understanding, and we look forward to your response!

We would like to remind our customers that all sales of muscle builder products are FINAL — even if the item has not yet left our shipping department. We strongly encourage you to carefully review your order details before completing your purchase.

If you have any questions or need further clarification about our return policy, don’t hesitate to contact us at [email protected]. Our team is always here to assist you!

Do you have a Subscription/Reoccurring order - To manage click here


Can't find your package? Give it another day. Occasionally carriers jump the gun and mark packages as "delivered" a little early. If your package still hasn't arrived after a day or two, reply to this email to contact the Primecare Squad.


WE TAKE CREDIT CARD FRAUD EXTREMELY SERIOUS. If a card claim/chargeback is filed against Prime Sports Nutrition despite the order being delivered, you will be black-listed & banned from shopping with us or our companies again. We have your IP Addresses along with your billing & shipping information on file. Furthermore, all chargeback claims are disputed with supporting documentation. 

Unfortunately, your order has a delivery exception (DELAYED). Your package has been re-routed due to wrong information inputted during checkout or has been sent back to Prime Sports Nutrition due to the carrier not being able to deliver to address.

Please contact us by email Info@PrimeSportsNutrition. Disclosure: We can only send a replacement package once the original is received.

This can take up to 10 business days. It's important you put the correct address info.


We would like to remind our customers that all sales of muscle builder products are FINAL — even if the item has not yet left our shipping department. We strongly encourage you to carefully review your order details before completing your purchase.

If you have any questions or need further clarification about our return policy, don’t hesitate to contact us at [email protected]. Our team is always here to assist you!

Do you have a Subscription/Reoccurring order - To manage click here

We would like to remind our customers that all sales of muscle builder products are FINAL — even if the item has not yet left our shipping department. We strongly encourage you to carefully review your order details before completing your purchase.

If you have any questions or need further clarification about our return policy, don’t hesitate to contact us at [email protected]

Do you have a Subscription/reoccurring order?
- Skip, Pause, Update Credit Card, Cancel by clicking here
If you already placed your order, you can track it here.

Which shipping did you choose?
Next Air UPS: Ships same day when ordered by 3pm - Arrives next business day.*

Free Standard USPS ground: 1-5 Days (average is 4 days) excluding holidays & weekends)

Priority shipping: 2 DAYS (excluding holidays & weekends)


Call Us 833-399-3799
Speak with a Customer Service Representative 11-5pm PST - 7 days a week


Absolutely, your order will come with a tracking number. You can use this tracking number to monitor its delivery status. Do note that it may take some time for the carrier to update the tracking system with the current status of your shipment. Feel free to check the status regularly using the provided tracking link, and if you require further assistance regarding the tracking of your order, please respond in your order thread, and our team will be more than happy to assist you.

If your order is marked as 'delivered' but you haven't received it, it is possible that the carrier has marked it as delivered prematurely. We recommend waiting an additional day or two as the package might still be on its way. Carriers sometimes leave packages in common areas such as the front porch, mailbox, or with a receptionist or neighbor, so it's a good idea to check these places. If the package continues to be missing, or if you still require assistance, please reply to your order thread, and we'll help you resolve the issue.

If your order is unfulfilled or there has been a delay in shipping, we may offer to send you an alternative product that is equal to or superior to the one you purchased at no additional cost. If you would like to take advantage of this option, or if you prefer to wait for your original product, please let us know by responding to your order thread, and we will proceed accordingly to ensure your satisfaction.

You Must be an ADULT 18+

Consult a Professional: Always speak with a healthcare provider, dietitian, or nutritionist before starting any supplement. They can help determine if it’s necessary and appropriate for your goals.

 

To cancel your auto-ship subscription, simply visit the subscription management page. Once you're there, you will have the option to skip, pause, cancel, or update your credit card information for your subscription. Please follow the instructions provided on the page to proceed with your cancellation.

If you encounter issues or need additional assistance with the cancellation process, please reply to this communication thread and we will be more than happy to guide you further. Rest assured, you do not need to contact your credit card company to cancel future orders as completing the cancellation through the link will suffice to cease all upcoming charges and shipments associated with your subscription.

At this time, we only ship internationally to military bases via APO/FPO/DPO addresses. Unfortunately, we are unable to accommodate shipping to other international destinations outside of military bases.

If you have any questions about our shipping options or need assistance with your order, feel free to reach out to our customer support team. We’re happy to help!

Visit our rewards page here

Our main discount is automatic, when you buy more you save more. This is done automatically at checkout. Below are other ways to save. you cannot stack discounts.


1. Rewards Program sign up


2. GovX (Military, First Responders) Sign up


3. Make a new customer account/profile

Thank you for reaching out! It looks like there may be an error in the shipping address provided for your order. To ensure your package is delivered accurately and on time, we kindly ask you to confirm the correct shipping address.

If this needs to be updated, please reply to this email or contact us at [833-399-3799] as soon as possible. Please note that shipping addresses can only be updated for orders that have not yet been fulfilled. If your order has already shipped, it will be delivered to the original address provided.

If your order has not shipped, please confirm the updated address in the following format by emailing us at [email protected]. Once we receive your update, we will confirm the change.

Example Address Format:
Prime Sports Nutrition
5058 Lankershim Blvd
North Hollywood, CA 96101

Thank you for choosing Prime Sports Nutrition! Feel free to contact us if you have any additional questions or concerns.

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by receiving the wrong item. We want to make this right for you as quickly as possible.

Could you please provide us with the following information to assist you better?

  1. A photo of the item you received.
  2. Your order number or the email address used to place the order.

Once we receive this information, we’ll promptly correct the issue and arrange to send the correct item to you.

Thank you for your patience and understanding. Please let us know if you have any other concerns—we’re here to help!

We encourage you to conduct your own research using resources such as Google. Most of the answers to your questions can be found on the internet.

Please contact us during normal business hours. Customer Service Representatives are available 11am to 5pm PST, seven days a week. 833-399-3799

Get support